Privacy Policy

Aqua Pool Cleaners, LLC

Last Updated: June 16, 2026

1. INTRODUCTION

Aqua Pool Cleaners, LLC (“Aqua,” “Company,” “we,” “us,” or “our”) respects your privacy and is committed to protecting your personal information.

This Privacy Policy describes how we collect, use, disclose, and safeguard information when you access or use:

• Our website
• The Aqua homeowner application
• The Aqua Cleaner application
• Related services (collectively, the “Platform”)

By accessing or using the Platform, you acknowledge that you have read and understood this Privacy Policy.

If you do not agree, you must discontinue use of the Platform.

2. INFORMATION WE COLLECT

We collect information you provide directly, information collected automatically, and information from third parties.

A. Information You Provide

Depending on your use of the Platform, we may collect:

Account Information

• Name
• Email address
• Phone number
• Mailing address

Username and password

Service Information

• Property address
• Pool condition details
• Photos uploaded

Payment Information

• Payment method details (processed by Stripe)
• Billing address

Cleaner Information (if applicable)

• Government-issued ID
• SSN or EIN
• W-9 information
• Insurance certificates
• Licensing documentation
• Background check authorization

We do not store full credit card numbers. Payment information is processed by third-party payment processors.

Face data (identity verification)

When identity verification is enabled, the app confirms, with your in-app consent, that the person using the driver account is the registered driver. A liveness check runs first: images of your face and, on supported devices, depth data are processed entirely on your device; depth data is never stored or transmitted and is discarded when the check completes. A selfie is then transmitted securely to Ondemand Apps OU, our data processor operating the app’s software platform, which compares it with your reference photograph using AWS Rekognition as a sub-processor. We keep face data no longer than needed and never indefinitely: the selfie is deleted automatically once verification completes, at the latest immediately upon completion or interruption of the verification session after capture; the reference photograph is kept while your driver account is active, repeated checks require an image to compare against, and is deleted within 30 days after the account closes; after each check only the pass/fail result and its date are retained, containing no face data. Face data is shared with no one except the two providers named above, solely to perform the verification; AWS processes the images transiently, does not retain them after the call completes, and does not use them to train or improve its services. Face data is never used for advertising, marketing, profiling, or analytics, and is never sold.

B. Information Collected Automatically

When you use the Platform, we may collect:

• IP address
• Device type
• Operating system
• Browser type
• App version
• Usage activity
• Session logs
• Referral URLs

We may also collect approximate location data based on IP address or device settings.

C. Cookies and Tracking Technologies

We use cookies and similar technologies to:

• Authenticate users
• Remember preferences
• Analyze traffic
• Improve functionality
• Prevent fraud

You may control cookies through your browser settings. Disabling cookies may limit functionality.

3. HOW WE USE YOUR INFORMATION

We may use information for the following purposes:

To operate and maintain the Platform

To match Homeowners with Cleaners

To process payments

• To provide customer support
• To verify identity
• To conduct background screening (where applicable)
• To prevent fraud or abuse
• To improve our services
• To send service-related communications
• To send promotional communications (you may opt out)
• To comply with legal obligations
• To enforce our Terms of Service

4. LEGAL BASIS FOR PROCESSING (WHERE APPLICABLE)

Where required by applicable law, we process personal information based on:

• Performance of a contract
• Legitimate business interests
• Compliance with legal obligations
• Your consent

5. HOW WE SHARE INFORMATION

We may share information with:

A. Service Providers

Third-party vendors who assist with:

• Payment processing (e.g., Stripe)
• Background checks
• Cloud hosting

Analytics

Customer support

Email or SMS delivery

These providers are contractually required to safeguard information.

B. Other Users

To facilitate services:

• Homeowners may receive Cleaner name and contact information
• Cleaners receive Homeowner service address and contact details

Information shared is limited to what is necessary to perform services.

C. Legal Compliance

We may disclose information:

• To comply with legal obligations
• In response to subpoenas or court orders
• To protect rights, safety, or property To prevent fraud or illegal activity

D. Business Transfers

In connection with a merger, acquisition, restructuring, bankruptcy, or sale of assets, personal information may be transferred as part of the transaction.

6. DATA RETENTION

We retain personal information only as long as necessary to:

Provide services

Comply with legal obligations

Resolve disputes

• Enforce agreements

Background check and tax documentation may be retained as required by law.

7. DATA SECURITY

We implement reasonable administrative, technical, and physical safeguards to protect personal information.

However, no method of electronic transmission or storage is 100% secure. We cannot guarantee absolute security.

8. YOUR RIGHTS AND CHOICES

Depending on your state of residence, you may have rights to:

• Access your personal information
• Correct inaccurate information
• Request deletion
• Request information about data sharing
• Opt out of marketing communications

To exercise rights, contact: support@myaquame.com

We may verify identity before processing requests.

9. CALIFORNIA PRIVACY RIGHTS

If you are a California resident, you may have additional rights under the California Consumer Privacy Act (CCPA/CPRA), including:

Right to know categories of personal information collected

Right to request deletion (subject to exceptions)

Right to correct inaccurate information

• Right to non-discrimination for exercising privacy rights

We do not sell personal information as defined under California law.

10. DO NOT TRACK SIGNALS

Our Platform does not currently respond to browser “Do Not Track” signals.

11. CHILDREN’S PRIVACY

The Platform is not intended for individuals under 18 years of age. We do not knowingly collect personal information from children.

12. THIRD-PARTY LINKS

The Platform may contain links to third-party websites. We are not responsible for their privacy practices.

13. SMS AND ELECTRONIC COMMUNICATIONS

By providing your contact information, you consent to receive:

• Service-related communications
• Account notifications
• SMS or push notifications

Message and data rates may apply.

You may opt out of promotional messages at any time.

14. CHANGES TO THIS POLICY

We may update this Privacy Policy periodically.

Updates will be posted with a revised “Last Updated” date.

Continued use of the Platform constitutes acceptance of the updated policy.

15. CONTACT INFORMATION

Aqua Pool Cleaners, LLC

Email: support@myaquame.com