Privacy Policy
Aqua Pool Cleaners, LLC
Last Updated: February 24, 2026
1. INTRODUCTION
Aqua Pool Cleaners, LLC (“Aqua,” “Company,” “we,” “us,” or “our”) respects your privacy and is committed to protecting your personal information.
This Privacy Policy describes how we collect, use, disclose, and safeguard information when you access or use:
- Our website
- The Aqua homeowner application
- The Aqua Cleaner application
- Related services (collectively, the “Platform”)
By accessing or using the Platform, you acknowledge that you have read and understood this Privacy Policy.
If you do not agree, you must discontinue use of the Platform.
2. INFORMATION WE COLLECT
We collect information you provide directly, information collected automatically, and information from third parties.
A. Information You Provide
Depending on your use of the Platform, we may collect:
Account Information
- Name
- Email address
- Phone number
- Mailing address
- Username and password
Service Information
- Property address
- Pool condition details
- Photos uploaded
Payment Information
- Payment method details (processed by Stripe)
- Billing address
Cleaner Information (if applicable)
- Government-issued ID
- SSN or EIN
- W-9 information
- Insurance certificates
- Licensing documentation
- Background check authorization
We do not store full credit card numbers. Payment information is processed by third-party payment processors.
B. Information Collected Automatically
When you use the Platform, we may collect:
- IP address
- Device type
- Operating system
- Browser type
- App version
- Usage activity
- Session logs
- Referral URLs
We may also collect approximate location data based on IP address or device settings.
C. Cookies and Tracking Technologies
We use cookies and similar technologies to:
- Authenticate users
- Remember preferences
- Analyze traffic
- Improve functionality
- Prevent fraud
You may control cookies through your browser settings. Disabling cookies may limit functionality.
3. HOW WE USE YOUR INFORMATION
We may use information for the following purposes:
- To operate and maintain the Platform
- To match Homeowners with Cleaners
- To process payments
- To provide customer support
- To verify identity
- To conduct background screening (where applicable)
- To prevent fraud or abuse
- To improve our services
- To send service-related communications
- To send promotional communications (you may opt out)
- To comply with legal obligations
- To enforce our Terms of Service
4. LEGAL BASIS FOR PROCESSING (WHERE APPLICABLE)
Where required by applicable law, we process personal information based on:
- Performance of a contract
- Legitimate business interests
- Compliance with legal obligations
- Your consent
5. HOW WE SHARE INFORMATION
We may share information with:
A. Service Providers
Third-party vendors who assist with:
- Payment processing (e.g., Stripe)
- Background checks
- Cloud hosting
- Analytics
- Customer support
- Email or SMS delivery
These providers are contractually required to safeguard information.
B. Other Users
To facilitate services:
- Homeowners may receive Cleaner name and contact information
- Cleaners receive Homeowner service address and contact details
Information shared is limited to what is necessary to perform services.
C. Legal Compliance
We may disclose information:
- To comply with legal obligations
- In response to subpoenas or court orders
- To protect rights, safety, or property
- To prevent fraud or illegal activity
D. Business Transfers
In connection with a merger, acquisition, restructuring, bankruptcy, or sale of assets, personal information may be transferred as part of the transaction.
6. DATA RETENTION
We retain personal information only as long as necessary to:
- Provide services
- Comply with legal obligations
- Resolve disputes
- Enforce agreements
Background check and tax documentation may be retained as required by law.
7. DATA SECURITY
We implement reasonable administrative, technical, and physical safeguards to protect personal information.
However, no method of electronic transmission or storage is 100% secure. We cannot guarantee absolute security.
8. YOUR RIGHTS AND CHOICES
Depending on your state of residence, you may have rights to:
- Access your personal information
- Correct inaccurate information
- Request deletion
- Request information about data sharing
- Opt out of marketing communications
To exercise rights, contact:
support@myaquame.com
We may verify identity before processing requests.
9. CALIFORNIA PRIVACY RIGHTS
If you are a California resident, you may have additional rights under the California Consumer Privacy Act (CCPA/CPRA), including:
- Right to know categories of personal information collected
- Right to request deletion (subject to exceptions)
- Right to correct inaccurate information
- Right to non-discrimination for exercising privacy rights
We do not sell personal information as defined under California law.
10. DO NOT TRACK SIGNALS
Our Platform does not currently respond to browser “Do Not Track” signals.
11. CHILDREN’S PRIVACY
The Platform is not intended for individuals under 18 years of age.
We do not knowingly collect personal information from children.
12. THIRD-PARTY LINKS
The Platform may contain links to third-party websites. We are not responsible for their privacy practices.
13. SMS AND ELECTRONIC COMMUNICATIONS
By providing your contact information, you consent to receive:
- Service-related communications
- Account notifications
- SMS or push notifications
Message and data rates may apply.
You may opt out of promotional messages at any time.
14. CHANGES TO THIS POLICY
We may update this Privacy Policy periodically.
Updates will be posted with a revised “Last Updated” date.
Continued use of the Platform constitutes acceptance of the updated policy.
15. CONTACT INFORMATION
Aqua Pool Cleaners, LLC
Email: support@myaquame.com